WHAT ARE PREORDERS?!
Each week we offer group of items that are available to order for a limited time and will be delivered at a future date. Turnaround time will vary but is always specified on the product listing! Preorder collections are items that we do *not* have in stock currently in the warehouse and the ETA will vary.
- See Open Preorders HERE
- See Ready to Ship Preorders (sometimes we have extras!) HERE
- See Closed Preorders HERE
IMPORTANT INFO ON CUSTOM/PERSONALIZED PRODUCTS:
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We will not be syncing over product listings for personalized items unless you're participating in our automated personalization beta group!
- If you'd like to be part of our beta test group, just fill out this form and follow the tutorial (only works for Shopify web stores currently, not Comment Sold stores).
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All other personalized orders MUST be placed directly on the wholesale site! There is a text box there where you can enter the custom names and each product listing has instructions for ordering.
GENERAL PREORDER REMINDERS:
1. You can now order In Stock items with Preorder items in Ave Tech!!
- Feel free to promote in stock and preorder items together, as "mixed" orders will now flow through Ave Tech smooth like butter.
- In stock items will be processed according to your settings, immediately if you don't have a hold period, or at the 24, 48, 60, or 72 hold period you have selected.
- Preorder items will remain in a pending state until we receive and process them.
- Shipping charges will be calculated and charged with each sub-order, as that's when we'll know the total items shipped, and the weight of the order.
2. Preorders with different ETAs can now launch together!
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Previously we could only launch preorders with similar ETAs, which sometimes limited the items we could offer.
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This update gives our team more flexibility to offer as many awesome preorder items as we can find, regardless of their ETA.
Check out this video to get a quick demo from Glen on combined orders!
3. By placing an order for a preorder item, you are committing to the order and it cannot be cancelled after the preorder close date. ETA's are our best estimates and do not guarantee delivery by a certain date.
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