Preorders

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      WHAT ARE PREORDERS?!

      Each week we offer group of items that are available to order for a limited time and will be delivered at a future date. Turnaround time will vary but is always specified on the product listing! Preorder collections are items that we do *not* have in stock currently in the warehouse and the ETA will vary.

      • See Open Preorders HERE
      • See Ready to Ship Preorders (sometimes we have extras!) HERE
      • See Closed Preorders HERE

      IMPORTANT INFO ON CUSTOM/PERSONALIZED PRODUCTS:

      1. We will not be syncing over product listings for personalized items unless you're participating in our automated personalization beta group!
      2. If you'd like to be part of our beta test group, just fill out this form and follow the tutorial (only works for Shopify web stores currently, not Comment Sold stores).
      3. All other personalized orders MUST be placed directly on the wholesale site! There is a text box there where you can enter the custom names and each product listing has instructions for ordering.

      GENERAL PREORDER REMINDERS:

      1. You can now order In Stock items with Preorder items in Ave Tech!! 

      • Feel free to promote in stock and preorder items together, as "mixed" orders will now flow through Ave Tech smooth like butter.
      • In stock items will be processed according to your settings, immediately if you don't have a hold period, or at the 24, 48, 60, or 72 hold period you have selected.
      • Preorder items will remain in a pending state until we receive and process them.
      • Shipping charges will be calculated and charged with each sub-order, as that's when we'll know the total items shipped, and the weight of the order.
      2. Preorders with different ETAs can now launch together! 
      • Previously we could only launch preorders with similar ETAs, which sometimes limited the items we could offer.
      • This update gives our team more flexibility to offer as many awesome preorder items as we can find, regardless of their ETA.
      Check out this video to get a quick demo from Glen on combined orders!
       

      3. By placing an order for a preorder item, you are committing to the order and it cannot be cancelled after the preorder close date. ETA's are our best estimates and do not guarantee delivery by a certain date.

       


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